Collaborative warranty and quality management


What it's all about The automotive industry is characterized by multi-level supply chains with numerous players. Each actor usually collects data before passing it on. This often leads to delays in the exchange of information, for example quality management data. In addition, component quality problems are often discovered in auto repair shops, but are only reported directly to the manufacturer in the case of a warranty claim.


Bild: Kfz-Mechaniker mit Tablet-PC am Kfz


The challenge

The goal now is to capture data from as many auto repair shops as possible, not just warranty claims or problems from authorized repair shops. In addition, processes across the entire supply chain should be improved to minimize the delays caused by collecting the data.


Our contribution

SAP and four Fraunhofer institutes are working together on a concept to collect data in workshops using the open-source Dataspace Connector and intelligent data applications, thereby facilitating cross-company collaboration and improving business processes. The following technologies will be used: The Dataspace Connector, the SAP IDS app for "collaborative warranty and quality management," and SAP s/4 HANA and SAP Cloud Platform Integration (SAP CPI).



Workshops will be encouraged to share vehicle quality data, , regardless of its relevance to warranty claims, along the manufacturing supply chain. Suppliers at each level will gain visibility into quality issues from various downstream industries. When suppliers perform root cause analysis of such quality issues, they can integrate downstream or upstream quality and usage data that is shared under usage guidelines.



  • SAP
  • Fraunhofer AISEC
  • Fraunhofer FIT
  • Fraunhofer IESE