In certain areas of the business day, professional users are often dependent on support: They usually have an exact idea of what you need but cannot implement it alone. This requires an expert to be involved. But often the expert has other conceptions of the order than the customer – a problem that many companies know.
Many companies are optimizing their business processes to the very last, but at the same time they constantly adapt to new and higher requirements, changing partners and customers. This is the only way for small to medium-sized enterprises (SMEs) to participate in the competition. This is difficult to implement without appropriate support from IT staff.
Until the mostly small and overloaded IT departments in SMEs have implemented process changes, weeks may pass – time that the specialist does not really have: if he wants to meet today's requirements in the business, he must be able to act agile and flexible.
The Process Designer for Cloud Computing (PDC), a development of Fraunhofer ISST, provides this opportunity: It enables process models to be modeled and modified by professional users, so that the processes can run and function efficiently without the influence of IT departments.
The PDC also enables non-IT professionals to design business processes. In contrast to other process designers available on the market, the PDC of Fraunhofer ISST is not a technical, but a professional editor: All necessary information has already been prepared for the layman who only has to assemble the finished components according to the Lego principle. If an error occurs – that is, he builds a process that cannot work like this – the PDC immediately reports this problem.
The PDC is not only easy to handle, but also extremely flexible. It is provider-independent and can display different languages. In addition, the available process model elements in the taxonomy are expandable and their properties can be easily modified. This makes the PDC a tool for every user - whether from logistics, medicine or education.
In the end, the specialist can quickly and uncomplicatedly get to his solution, without having to deal with technical details. For IT staff these remain understandable nevertheless. In addition to the simplified modeling view, a technical view is also available.